Who To Call In a Flood – Advice from the Isle of Wight Council

Who to call in the event of a flood

  • If you need to be evacuated because of severe flooding or damage, contact the police or dial 999.
  • For general issues around flooding, contact the Isle of Wight Council on (01983) 823600 (this also doubles up as the COVID-19 support line).
  • If you believe the flooding is from a main river or the sea, contact the Environment Agency on 0345 988 1188. www.environment-agency.gov.uk
  • The Environment Agency also provides help on flooding issues via its Floodline: 0345 988 1188.
  • To report flooding on the highway or drainage issues, contact Island Roads on (01983) 822440. www.islandroads.com
  • Notify Southern Water if flooding affects your mains sewage/public drains by calling 0330 303 0368. www.southernwater.co.uk
  • Notify the National Grid to report a gas leak as the result of flooding on 0800 111 999.
  • Notify SSE of electrical issues such as power cuts by calling 105.
  • For non-emergency calls pertaining to vulnerable older people, call adult services on (01983) 823340 (office hours) or (01983) 821105 (out of hours).
  • NHS ‘111’ for non-urgent health concerns.

Other useful contacts

Think about flooding before it happens

The council or the Environment Agency can tell you about the dangers of flooding where you live.

If available for your neighbourhood, sign up for free flood warning messages from the Environment Agency’s Floodline: 0345 988 1188.

Make a personal ‘flood plan’ for what you will do in a flood. Advice is available from: www.gov.uk/prepare-for-a-flood/make-a-flood-plan

Prepare your home in case there is a flood. This includes flood proofing, flood boards and airbrick covers. Advice is
available from: http://ow.ly/GRsij

Buy flood insurance to protect your home and your belongings.

Sandbag provision

While it is not the council’s responsibility to protect individual homes or businesses and people are responsible for their own properties, in some emergency situations, the council will instruct Island Roads to position stocks of sandbags at the following strategic locations:

  • Well Road, East Cowes.
  • Simeon Street Recreation Ground, Ryde.
  • St Mary’s car park, Cowes.

Additional sandbag locations may be identified around the Island based on the forecast impacts of flooding and in areas where the Environment Agency has advised there is a potential risk of flooding.

Public health information

In the event of a flood, try to avoid contact with the flood water. Do not drive through flood water and do not let children play in it.

Take care if you must go through flood water as there could be hidden dangers like sharp objects, raised manhole covers and pollution.

When cleaning up after a flood, wear rubber gloves, boots and eye protection, and wash your hands afterwards.

If your home is flooded, do not use petrol or diesel generators indoors to dry out your home. The exhaust gases contain carbon monoxide, which can kill.

For more information, visit: flood_leaflet_2015_final.pdf (publishing.service.gov.uk)

Dealing with damaged belongings following a flood

  • Speak to your insurance company about losses and clean up including the removal of damaged property.
  • Bagged flood damaged property can be taken to the tip.
  • Larger furniture items may need specialist removal. If this is not covered by property insurance or you do not have insurance any, please contact [email protected] for advice on waste removal.

For more useful information, download: flood_leaflet_2015_final.pdf (publishing.service.gov.uk)

Rural Community Grants Available – Applications close 17th September

Rural community organisations can now applying for the grant funding from The Prince’s Countryside Fund (PCF).


The PCF’s grant programme aims to empower rural communities to become more self-sufficient and viable, by funding community-led solutions.


The following funding is currently have available:


  • Supporting Rural Communities: Apply for a grant of up to £25,000 over two years, for innovative projects that will create a long-term difference in remote rural areas of the UK.


  • Project Village Survival: Apply for a grant of up to £10,000 over one year, for projects that are addressing rural community resilience and ensuring their village’s future viability and “thrivability”.


Over the past 11 years, PCF supported over 400 projects across the UK with over £10 million of funding and with some of their recent beneficiaries including community shops, village halls, food banks, and helpline services which provide vital services to their local communities.


The PCF is particularly interested in receiving applications from projects in East Anglia, the north east of England, Wales and Northern Ireland in this grant round.


The PCF’s Village Survival Guide gives inspiration as to how communities can come together to build a real future for rural Britain, covering how to set up a number of projects, from transport schemes to better broadband.


If you have an idea for a project in your community, you can sign up to the PCF’s grants surgeries, to discuss this with the charity’s grant making team. Held every Tuesday, Wednesday, and Friday at 2pm during the application period, you can book your slot at www.princescountrysidefund.org.uk/grants.


Applications for grants close on 17 September 2021 at midday. To find out more about the PCF’s grant programmes, including eligibility criteria and a copy of the application form, visit www.princescountrysidefund.org.uk/grants.


You can buy a copy of the Village Survival Guide at www.princescountrysidefund.org.uk/VSG

Keep our beautiful Island tidy this summer

Islanders are being asked to do their bit to keep our beautiful Island tidy this summer.

With the arrival of warmer weather, the Isle of Wight Council is highlighting a few simple steps we can all take to keep our garden isle green and clean while we’re out and about enjoying all it has to offer.

The advice forms part of a summer litter prevention campaign which has already seen the council unveil new measures to help ensure the Island is looking at its best during the holiday season.

Natasha Dix, the council’s strategic manager for waste and environment, said: “We have all spent a lot more time in our local area in the past year and have come to realise just how important our environment is for our mental and physical health.

“We need to care for these spaces and do all we can to keep them free from litter that is not only unsightly, but also a threat to local wildlife and livestock, a source of pollution and a danger to public health.

“Our new task and finish group will be looking at how we can reduce litter and fly-tip through education, public engagement and enforcement and will be reporting back later in the year with a full action plan.

“In the meantime, our summer litter prevention campaign is an ideal opportunity for us all to take a small action that, collectively, will make a big difference.”

Ten steps to keep our beautiful Island tidy this summer

  1. Packing up a picnic? Pack a rubbish bag and pick up your packaging.
  2. Fed up with seeing people out without a bag for their waste? Pop a few bin liners in your pocket to share.
  3. Disposable barbecues are a fire hazard and can cause significant harm to people and animals if left hot in the sand or countryside. If you must have one – make sure it is thoroughly out and cold before disposing of it.
  4. Booking a private waste collection – check you are using a licensed waste carrier, get a receipt, make a note of the carrier’s name and registration plate.
  5. Fancy a spot of litter picking? Some of our community libraries have litter-picks to hire.
  6. Spot your friends leaving litter? Remind them of the harm litter causes.
  7. Is the litter bin full? Take your waste to the next one or take it home.
  8. Dog bin full? You are allowed to put poo bags in general litter bins – or place them in the general waste at home.
  9. Cigarette butts don’t degrade in the environment and cause fires. Do not drop them on the floor or from your car – it is littering and illegal.
  10. Love our Island – We have a stunning island, let’s keep it that way together.

For more information, visit: https://www.iow.gov.uk/news/Bins-to-be-emptied-more-often

Task and finish group set up to tackle litter and fly-tipping

“Enough is enough” — That’s the message from the Isle of Wight Council as plans for a no-nonsense approach to littering and fly-tipping start to take shape.

In the week the authority unveiled a summer crackdown on littering, decisive action has been promised to combat the growing problem of littering which is blighting our towns, villages and countryside.

Although fly-tipping has not seen a significant increase in recent years, the council said any fly tip was one too many.

Leading the charge for change is the Cabinet member for the environment and waste, Councillor Jonathan Bacon, who last week chaired the first meeting of a cross-party task and finish group formed to tackle the unsightly menace.

He said the aim of the group was clear — to produce a full action plan to deliver meaningful improvement and a change in behaviours to reduce littering and tackle wider waste and fly tip issues which concern so many Island communities.

“The island is a special and unique place blessed with areas of outstanding natural beauty, granted UNESCO Biosphere Status and numerous Sites of Special Scientific Interest, conservation areas, historic towns, and unique and protected wildlife,” said Councillor Bacon.

“As we can see, the Island is being polluted by a minority of individuals who do not have sufficient care for the Island.

“The amount of littering and fly tips, including litter dropped from cars in the countryside, along our coastline, in our town centres and in our carparks, is simply unacceptable.

“Litter and fly-tipping is environmental vandalism. It blights neighbourhoods and the countryside, is a threat to local wildlife and livestock, is a source of pollution and a danger to public health.

“We need a proactive and coordinated approach to ensure our Island is kept clean, and wherever possible those who litter and those who fly tip are identified and suitable action is taken against them.

Over the coming months, the group of 11 councillors, supported by senior managers from the neighbourhoods team, will develop a rolling action plan to reduce fly-tipping and littering through community engagement, education, innovation and a review of enforcement.

In the meantime, the council is taking steps to help ensure the Island is looking at its best during the peak holiday season by launching a summer litter prevention campaign to highlight how we can all, in our own small way, help to keep our beautiful Island tidy.

Councillor Bacon added: “We’ve made our position clear on this matter. Enough is enough. We simply won’t tolerate fly-tipping and littering on the Island and our new task and finish group will be looking at how we can reduce instances of both.

“I see this as a positive step in restoring pride in the community and educating people to learn the rules — from the smaller issues of dropping litter to the bigger problem of fly tipping. Together, let’s keep our beautiful Island tidy.”

The task and finish group is due to bring forward a detailed report later in the year.

Bins To Be Emptied More Often

New measures to ensure the Island is looking at its best over the peak summer holiday season have been announced by the Isle of Wight Council.


Extra staff are also being recruited to keep parks, public open spaces and beaches clean and safe, while promoting local amenities and businesses and supporting a safer community and cleaner environment.
Acting as eyes and ears on the ground, their duties will include reporting littering, fly tipping, graffiti, dog fouling and anti-social behaviour, so that they can be tackled swiftly.
With a staycation boom expected this summer, Councillor Jonathan Bacon, Cabinet lead for the environment, said it was more important than ever that the Island was looking its best.
He said: “As lockdown eases over the coming days, we want the Island to bounce back as we reopen and welcome visitors back so our businesses, that rely heavily on tourism, can thrive and get the economy moving.
“We are determined to do everything we can to ensure our beaches and esplanades look inviting to our visitors and residents alike, while working proactively with our partners to coordinate and strengthen plans to keep everyone safe.”
The campaign has been made possible thanks to support from the government’s ‘Welcome Back Fund’.
Around £9,000 will be used to ‘top-up’ services provided by town and parish councils to ensure litter bins are emptied at least three times a day at Shanklin, Sandown and Ryde. Bins covered under the Highways PFI in Newport, Ryde, Cowes, Sandown, Shanklin and Ventnor will also be emptied more frequently.
A further £6,600 will be used to introduce more daily beach cleans, with Ryde West, Lake, East Cowes, Springvale, Seaview and Freshwater being added to the list.
One of the most significant measures costing around £42,900 is the recruitment of nine public realm assistants who will work alongside and support town and parish councils, businesses and communities.
Working as part of the council’s environment officer team, their duties will include:
• monitoring litter bin emptying on beaches and esplanades with the ability to request additional collections;
• monitoring litter on beaches and arranging additional cleans where necessary;
• working with environment staff to ensure enforcement of dogs on beaches orders and the new beach marker buoys;
• providing safety checks of all beach safety equipment;
• inspecting seafront toilets and reporting any issues.
To report litter, overflowing bins, dog mess or fly-tipping on council land, including beaches, email waste services on [email protected] or complete the form at: https://www.iow.gov.uk/Residents/Environment-Planning-and-Waste/Waste-and-Recycling/Hazardous-Waste-and-Emergencies/Fly-Tip-CrimeNotToCare 
If the issue relates to litter on the highway, verge or pavement, contact island Roads via www.fixmystreet.com or call the hub on (01983) 822440.
Councillor Bacon added: “This last year has been tremendously challenging for everyone and we’re pulling out all the stops to make 2021 the year of opportunity with measures to support a safe and successful reopening of our seaside resorts this summer.
“We can all support our beautiful island and protect our unique biosphere environment by making sure litter goes into bins provided or is taken home when they are full.”

Roadside Inn Planning Application – 21/01370/FUL

A planning application has been lodged for the former Roadside Inn – The parish council planning committee will be considering the application at 7pm on the 27th July at Seagrove Pavilion Click here for Meeting Details.

Residents can view the application and submit their thoughts on the Isle of Wight Council planning portal here:  https://publicaccess.iow.gov.uk/online-applications/applicationDetails.do?activeTab=summary&keyVal=QVK32OIQ07V00

The description of the proposed changes are: Proposed single storey rear extension to shop; alterations to include new staircase to flats and plant including a/c and refrigeration plant on roof; car parking .

The closing date for public comments is the 13th August 2021.

E-Scooter Misuse – Lodge a Complaint

If you believe you have seen one of the green Beryl e-scooters being misused you can lodge a complaint via the link in the following statement:

Please be aware that anyone under 16 years cannot legally hire the scooters. Those over 16 years must have a provisional or full driving licence belonging to them in order to hire, which is verified as part of the sign up process on the Beryl App.
Validated riders must then follow these rules:
– The scooter must only be used by the hirer who has been authorised on their Beryl App (ie no “sharing” of the vehicle)
– Riding with passenger is not permitted
– Riding on the pavement or in pedestrian areas is not permitted
– Riding on shared use cycle tracks is not permitted
– Using the scooter in a way that may cause damage is not permitted
– Riding under the influence is not permitted.
Riders should always be considerate to other road users and it is strongly recommend removing headphones, wearing brightly coloured clothing and a helmet.
The public can report the misuse of Beryl scooters here: Complaint Form

All the scooters are GPS tracked and misusers face being banned if misuse is reported on their account. Local police may stop riders not following the rules and take action as required.
If you wish to contact Beryl about this, please contact [email protected]


Island Libraries to Open up Further as of July 19th

Isle of Wight Council libraries will appear a bit more like their old selves from Monday (19 July).

Opening hours are going to be extended and there will no longer be limits on the number of people who can be in the building at any one time.

Other changes will see the return of comfortable seating in the adult and children’s libraries, study tables will be available and people will be able to read the day’s newspapers.

Computers will be available for free use and Islanders can once again look forward to the start of library events and activities for groups, families and children later in the year.

Councillor Jonathan Bacon, Cabinet lead for libraries, said: “When you visit your local library, please follow a few sensible COVID-19 precautions to keep yourself and other customers safe.

“Sanitise your hands on arrival, zap the NHS Test and Trace app or fill in a very small contact details form, and please continue to wear a face covering for your own safety and the safety of people around you.”

The council is reintroducing the 60p reservation charge on books from 19 July, but is extending the fines amnesty until the autumn.


  •  Revised opening hours of each library are as follows –

Cowes Library – Mon/Tues/Fri, 10am until12.30pm / 1.30pm until5pm, Sat 10am until 4.30pm.

Freshwater Library – Tues/Weds/Fri, 9.30am until 12.30pm / 1.30pm until 4.30pm, Sat 9.30am until 12.30pm.

Lord Louis Library, Newport – Mon/Tues/Thurs/Fri, 9am until 5.30pm, Sat 9am until 5pm.

Ryde Library – Mon/Tues/Fri, 9am until 5.30pm, Weds 10.30am until 7pm, Sat 9am until 5pm.

Sandown Library – Tues/Thurs/Fri, 9am until 12.30pm / 1.30pm until 5pm, Sat 9am until 12.30pm / 1.30pm until 4.30pm.

Ventnor Library – Tues/Fri, 9.30am until 12.30pm / 1.30pm until 5pm, Weds 1pm until 6pm, Sat 9.30am until 12.30pm / 1.30pm until 4.30pm.

The Community Shop Has Supported Us Throughout the Pandemic – Now Let’s Support Them – Volunteers Required For Immediate Start

Throughout the Pandemic, the Seaview Community Shop (High St, Seaview PO34 5ES – on the corner of West Street) has been a vital supporter of the Community and as a ‘not for profit’ venture is reliant on volunteers to keep running. During the first Lockdown, the Community Shop re-vamped its operation to allow them to provide an essential delivery service to vulnerable members of the community when the supermarkets were unable to provide basic provisions and the community owes them a big ‘Thank You!’

The shop is looking for volunteers to man the shop between the following hours:

8.30am to 12 Noon and 4pm to 6pm, seven days a week.

Inside Seaview Community Shop

The shifts can be divided amongst multiple volunteers and training will be provided.


If you think you might be interested, please do not hesitate to contact Debbie or Becky at the shop on (01983) 616487 or via email [email protected].

For anyone keen to get involved, the first introductory sessions will be taking place on Monday 12th July at 2.30pm & 3.15pm.


Please do consider getting involved with this wonderful community asset.

COVID19 – Guidance Update from “keeptheislandsafe.org” – 18.06.2021

Delay to stage 4 of the Roadmap

Most of the anticipated easing of restrictions are delayed until 19 July. This is to monitor infections and hospitalisation data and continue the vaccination rollout.

The exceptions are for weddings and funerals, which can still go ahead with more than 30 guests, but social distancing must remain in place. Some pilot events (e.g. Euro 2020; some theatrical performances) will still take place

Read more about the current restrictions on the government website.



It is vital to keep following the rules of hands, face, space and fresh air – this will help keep the Island safe.

If you’re going out, keep a safe distance from people who aren’t friends and family.

Wear a face covering when required or where social distancing is difficult.

Meet outside where possible. Stick to six people or two households when meeting indoors and let fresh air in.

Wash your hands thoroughly and frequently.



Vaccinations are now being offered to UK adults age 18 and over. Please book via the NHS UK website or by calling 119.

The government aim by 19 July is:

  • for all UK adults aged 18+ to have been offered their first vaccine.
  • for two thirds of adults to have been offered both doses.

Vaccines have been shown to be effective against all variants. It is important to have both doses for full protection.

It is not too late for older people to get their first dose. Please encourage friends, family and colleagues to get vaccinated.

COVID case and vaccination data

Weekly data is published on Isle of Wight Council’s Facebook page on a Tuesday.
Data published on Tuesday 15 June 2021: https://www.facebook.com/isleofwightcouncil/posts/4087192324669634


Testing is still vital

If you don’t have COVID-19 symptoms please take a twice weekly rapid response Lateral Flow Test (LFT). Tests are free and can be taken in store or collected from pharmacies. Use your postcode and this map to find your nearest participating pharmacy. Please report test results whether negative or positive.

If you have symptoms you must self-isolate and book a PCR test. The ZOE COVID symptom study suggests that Delta variant symptoms may also include headaches, a sore throat, and a runny nose.



Self-isolation can be very difficult especially if you have financial, work, family or mental health worries. Help is available via the Isle of Wight COVID-19 helpline on 01983 823600 or by emailing [email protected]

If you’re worried about money because you’ve been asked to self-isolate, or you need to look after a child who is self-isolating, financial support is available via the Isle of Wight Council website.

Self-isolation is a legal requirement If you test positive for coronavirus or have been contacted by NHS Test and Trace.

More online information about self-isolation is available.

Thank you for all you do to #KeepTheIslandSafe